With more than 530,000 employees in 12 markets around the world, Tesco is the second largest retailer in the world for profits following Wal-Mart, and third largest by revenue, after Wal-Mart and Carrefour. In the UK, it is the market leader in groceries, and also has stores in 14 countries throughout Europe, North America and Asia.
Founded by Jack Cohen as a group of market stalls in 1919, it took on the name Tesco after a shipment of tea from T. E. Stockwell, the initials of which he combined with the first two letters of his own surname. The first store was opened in 1929 in Burnt Oak, Edgware, North London selling dry goods and tea, which is renowned as being the first ever branded product. Business boomed during the 1930s, and by 1939 there were over 100 stores throughout the country. In 1956, the first self-service store opened in St Albans, and 1958 saw the opening of the first ‘supermarket’ in Maldon, Essex. Jack Cohen’s motto was this: “pile it high and sell it cheap”, with an internal motto of “YCDBSOYA” (You Can’t Do Business Sitting on Your Arse!).
Tesco first expanded into internet grocery retail in July 2001 in the US. This year also saw the launch of the Florence and Fred clothing range. The catalogue business, Tesco Direct, was set up in 2006, providing a huge range of electrical appliances, homeware, toys and furniture.
Tesco has a ‘good, better and best’ policy for their own brand products, including: Tesco Everyday Value, Tesco Brand and Tesco Finest. 2013 has seen the release of newly branded Tesco Finest products. In 2011, Tesco launched its own range of Tesco Venture Brands; these are premium quality brands sold by Tesco without the Tesco name to complement the Value, Discount, Standard and Finest Ranges.
Tesco set out to beat their technology competitors in 2013 with the release of their own tablet computer, the seven inch Hudl, on the 23rd September.
Tesco’s target as a company is to be a growing business filled with opportunities around the world, and to always be modern and innovative. They aim to inspire trust and loyalty in their customers. Tesco.com now offers everything from groceries and clothing to Tesco Direct products and car insurance.
5 Reasons to Use
- ‘Every Little Helps’ provides low prices to customers and saves time with online features such as shopping lists, all the offers in one place and favourites.
- World’s first zero-carbon supermarket in Ramsey, Cambridgeshire.
- Offer delivery up until 10pm on a weekend, and reminder/update texts to narrow down the time slot for you.
- Delivery of non-food goods alongside your groceries.
- ‘Click to buy ingredients’ from Tesco’s Real Food recipes website to easily add everything to your basket in one go.
As Tesco.com sells a huge range of products, the returns policy is very varied on these.
Tesco state that they want you to be happy with your purchase and they understand that sometimes there is a need to return. If you change your mind on your purchase, you are generally able to return them, with the exception of certain products such as perishables; computer software, DVDs or CDs that have been opened; and products for health and hygiene reasons. Books, digital cameras, audio players, laptops etc. can only be retuned 14 days from receipt and if they are faulty. Everything else can returned within 28 days of receipt.
If your reason for return is because you’ve changed your mind, you should let Customer Services know either in store or by telephone within the cancellation period. If the product is damaged or faulty when it arrives, Customer Services should be informed.
Products can be exchanged or replaced in store. If you need to return by post, your parcel will include a returns slip with instructions, or Tesco can arrange a courier to pick up larger items. You will not be charged for damaged or faulty products, but you are responsible if the return is for other reasons.
If you return the full order, the delivery charge will be refunded, but if you’re only returning some of the order, it will not be.
Refunds will be paid to the original payment card, or delivered by cheque or payment card if you paid by gift card or moneycard. If you paid via Clubcard vouchers, your refund will be on your payment card or by cheque, or alternatively you will receive the equivalent in Clubcard points.