House of Fraser is renowned as being the leading premium department store group in the UK and Ireland. It currently has more than 60 stores nationwide, 7300 House of Fraser staff, and 12,000 concessions staff.

The company was established in 1849 as Arthur and Fraser, a small drapery shop, in Glasgow, Scotland on the corner of Argyle and Buchanan Street. It became Fraser & Sons in 1891 after Hugh Fraser died in 1873 and his sons gained stakes in the business. The company finally became known as House of Fraser as a public company in 1948. At this point, it already had 16 branches in Scotland.

The first store in England did not open until 1951 when the company purchased McDonalds Ltd.

Over time, House of Fraser have continued to acquire department stores and several household names including the Army & Navy Stores, Dickins & Jones, and Barkers of Kensington. D H Evans’ on Oxford Street in London was acquired by House of Fraser and rebranded in 2001 to become the flagship store. The largest House of Fraser store however is situated in Birmingham.

House of Fraser are known for being a high quality department store that sell designer and branded products, and are continually bringing innovative products forward and designs for stores. The recently opened Aberdeen store in the Union Square shopping mall, in 2011, is the first of its kind in being a ‘concept store’. This means that the 1500 square foot store does not stock merchandise but instead holds interactive screens where customers can orders brands in for home delivery or in store collection.

5 Reasons to Use

  • New style concept store in Aberdeen as the first of its kind.
  • Excellent customer service complemented by commitment to creating a sustainable business with One Planet, One Team.
  • Wide reach in the UK and online.
  • Huge range of high quality premium branded products with competitive prices.
  • Exclusive House Brand providing innovative and relevant new products.

Returns Policy

Products purchased from the House of Fraser website can be returned either to a House of Fraser store or by post or courier. If you return the item either way within 14 days of receipt of the item, you will receive a full refund via the original payment method. If the item is returned by post or courier within 28 days of receipt, you will be refunded with a House of Fraser eVoucher to the value of the item. If the product is returned in store within 28 days, you will be offered an exchange for other merchandise or a House of Fraser Gift Card to the value of the item.

If you are late in returning the purchase, aside from faulty items, House of Fraser may not be able to offer you a full refund. The item may be returned and you will be charged the delivery fee for this.

You must have a receipt, dispatch note or proof of purchase in order to be able to claim a refund or exchange.

Certain items cannot be refunded, including perishable foods and earrings, due to hygiene reasons, and gift cards or gift vouchers. Other items such as cosmetics, DVDs, lingerie and mattresses can be returned if they are not in original packaging with the labels, seals and hygiene strips still attached.

Delivery charges will not be refunded unless you cancel your contact within 7 working days after receipt of the order, or for items that are damaged or faulty.